I’m not advocating hammers or any other forms of dispute resolution involving hammers. Seriously, I’m not. Only the written hammer when dealing with Comcast.
Hey, they’re not AT&T, right!? That’s something, anyway. (And Comcast solved a vexatious billing problem for me recently. Okay, they messed with our auto-pay and initially the billing department tried to shift the blame to Amex. Not one but two kindly customer service agents solved the problem. So Comcast earned brownie points for the plus column.)
Nevertheless, this story about a feisty, hammer-wielding 75-year old heart patient who walked into a Virginia Comcast office and smashed a keyboard after Comcast screwed up her triple play installation made me laugh out loud.
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